Responsibilities

• International governance & strategy: Build and maintain our international Brand Tech social and content governance roadmap. You will work with the brand strategists to define the channel ecosystem for each international market, managing complexities like geo-fencing, dark posting, and language requirements to ensure our content reaches the right audience.
• Operational enablement: Serve as the main point of contact for all reps on social, content, and channel operations. You will develop and optimize standardized review processes for blogs and social content across all international geographies in collaboration with partner teams.
• Channel management & publishing: Lead the operational execution of our social channels, including scheduling, publishing and aligning with partner teams to follow all required Brand processes.
• Technical content execution: Author the international Brand Tech blog articles in the content management system (CMS) and partner with the brand strategists and content engine team to keep the landing pages well-managed and optimized.
• Measurement & optimization: Drive transparency through data by leading international Brand Tech channel reporting (social, blog, site). You will collaborate with partner teams to report on page performance, make recommendations and incorporate findings into the broader reporting structure.
• Cross-functional collaboration: Partner closely with our content engine team to ensure global Brand Tech site alignment, attend content syncs to prevent duplication of work, and gain leverage from shared resources.

Requirements

• Bachelor’s Degree or military experience
• At least 3 years of experience in marketing operations or content management
• At least 2 years of experience managing site and social content
• At least 1 year of experience in Brand Governance, identifying, evaluating and taking action to mitigate brand risk

Preferred

• Experience in international market expansion or managing marketing in a highly regulated industry
• Experience navigating complex legal and compliance review cycles
• Proficiency with social media management tools (such as Sprinklr, YouTube) and Content Management Systems (CMS)
• Exceptional written and verbal communication skills
• Strong problem solving and analytical skills
• Ability to self-manage and escalate potential roadblocks

Benefits

• Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
• Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.