Responsibilities

• Own and administer the full GTM tech stack, including Salesforce CRM, Outreach, ZoomInfo, Zuora, CPQ, DocuSign, and AI-powered productivity tools.
• Maintain Salesforce configuration — objects, fields, workflows, validation rules, process automations, reports, and dashboards.
• Manage data enrichment processes using ZoomInfo and Clay to ensure contact and account data quality, completeness, and freshness.
• Administer Outreach, including sequence management, template governance, A/B testing frameworks, and performance reporting.
• Own CPQ administration and DocuSign integration to streamline the quote-to-close workflow.
• Evaluate, pilot, and embed AI tools that drive measurable productivity gains for sales and marketing teams.
• Design and maintain integrations across the GTM stack to ensure seamless data flow and eliminate duplicate entry.
• Build and maintain KPIs, dashboards, and reports to measure GTM system health, tool adoption, and operational performance.
• Develop and deliver training programs and documentation to drive effective adoption of GTM tools.
• Manage vendor relationships, contracts, and renewals for key GTM technology platforms.

Requirements

• Bachelor's degree in Business, Information Systems, or a related field.
• 5+ years of experience in GTM Systems, Revenue Operations, Sales Operations, or a related hands-on technical role.
• Expert-level proficiency in Salesforce.com (Sales Cloud)
• CPQ administration experience required
• Experience implementing or operationalizing AI-powered sales and productivity tools
• Strong understanding of GTM processes including lead-to-opportunity, quote-to-cash, account/contact management, and pipeline management
• Proven ability to translate business requirements into technical system configurations and scalable processes
• Strong analytical skills with experience designing and building reports, dashboards, and operational metrics
• Experience with data enrichment platforms, particularly ZoomInfo and Clay
• Demonstrated experience administering an email sequencing platform; Outreach experience strongly preferred

Preferred

• Salesforce Administrator or Advanced Administrator certification strongly preferred
• Outreach experience strongly preferred
• DocuSign CLM or eSignature integrations familiarity a strong plus
• Experience with system integrations and iPaaS tools (e.g., Workato, Zapier, Tray.io) is a plus
• Hands-on experience managing data enrichment platforms, particularly ZoomInfo and/or Clay is preferred