Responsibilities

• Serve as the lead for a select portfolio of clients. You are responsible for the health of the relationship, ensuring clear communication and consistent alignment between the client’s vision and TaskForce’s execution.
• Take the lead in navigating strategy and tactical approaches. We need someone who looks beyond the immediate brief to identify how we can provide more value and deeper impact for our partners.
• Act as the connective tissue between clients and internal teams. You will ensure creative, production, and digital teams are fully looped in, briefed accurately, and aligned on all deliverables.
• Maintain total oversight of the project lifecycle. From initial brainstorming to final delivery, you ensure timelines are met, workflows are efficient, and the final output is of the highest quality.
• Manage portfolio client contracts and budgets, ensuring projects remain within scope and identifying opportunities for growth and renewal.

Requirements

• Agency Experience: 5-7+ years of account management experience within a fast-paced agency or similar environment is required.
• Client Mastery: Proven experience managing high-touch client relationships and leading multi-channel campaigns from inception to completion.
• Internal Integration: Solid experience working alongside creative and production teams to deliver on client expectations.
• Location: Must be based in Los Angeles or New York.
• Mission Alignment: An interest in and commitment to TaskForce’s mission of driving social change through culture.
• Tech Proficiency: Expert level with Google Workspace and modern project management tools (e.g., Asana, Monday, or similar).

Preferred

• Self-Starter: You don’t wait for instructions. You see a gap and fill it. You are motivated by high-quality results and take personal pride in the success of your accounts.
• Dynamic & Adaptable: You are comfortable with ambiguity and can pivot quickly in a fast-paced environment without losing focus on the details.
• Exceptional Interpersonal Skills: You are a natural relationship builder who can navigate various client personalities and foster a collaborative, high-performing internal culture.

Benefits

• Full health insurance coverage and dental/vision benefits.
• 401k retirement savings plan with company match.
• Generous paid vacation and 14 annual company holidays.
• Monthly wellness stipend.