Responsibilities

• Serve as the client's day-to-day point of contact and main “go-to,” leading client discussions with clarity and confidence, backed by a clear point of view and best practices.
• Take strategic ideas from concept to execution, championing new approaches with the team and client, and owning the follow-through that turns a great idea into a live campaign.
• Own campaign plans end-to-end, tying every recommendation back to client objectives and KPIs; develop strategic rationales and POVs, push back on creative recommendations when they don't serve the strategy, and pitch new approaches worth testing when you see an opportunity.
• Stay closely tuned to creator and platform trends as they happen, translating what you're seeing into innovative ideas and differentiators that keep us a step at the forefront of the industry.
• Own the communication channels for your accounts, leading client check-ins, updates, follow-up summaries, QBRs, and internal syncs so both sides always know where things stand.
• Own recurring performance reporting against client KPIs, translating results into a clear narrative on what's working and what's next, not just a summary of what happened.
• Provide direction on organizing and streamlining project workflows, schedules, briefs, and management sheets, and step in to fix gaps or inefficiencies as they surface.
• Bring a solution-driven mindset to the account, proactively identifying opportunities to strengthen the client relationship, increase account stickiness, and improve internal workflows and processes.
• Leverage and operationalize AI tools as part of your day-to-day workflow, from research and reporting to campaign development, and look for ways to apply them more broadly to drive efficiency across workflows and elevate our service level to clients.
• Own hard-cost creator trackers and budget control reports to ensure financial accuracy and internal margin goals are met, follow up with finance, and lead discussions around creator compensation negotiation and campaign budgets.

Requirements

• 3 to 6+ years of experience in influencer marketing, creator operations or a related agency role.
• Hands-on familiarity with TikTok, Instagram, and YouTube from a creator partnership or brand marketing perspective.
• Experience using Sprout Social or a comparable platform is a plus.
• Strong written and verbal communication skills, able to write persuasive briefs, POVs, and reports, and present confidently to clients.
• Track record of managing multiple accounts or projects simultaneously with minimal oversight, including team mentorship or delegation experience.
• Able to tie campaign performance back to client business objectives; comfortable owning budget trackers and financial reconciliation.
• Understands full funnel performance metrics; comfortable discussing conversion, ROAS, and revenue impact, and connecting creator activity to real business outcomes.
• Has experience translating a creator strategy into a performance engine.
• Highly organized with a track record of managing multiple workstreams simultaneously.
• A low-ego, team-first mindset. You are energized by collaboration, comfortable asking questions, and confident in taking ownership of your work.

Preferred

• Experience using Sprout Social or a comparable platform is a plus
• BI reporting tools like DOMO is a plus

Benefits

• Competitive compensation packages
• Career advancement and professional development opportunities
• Comprehensive health, dental, and vision insurance
• Retirement savings plan with employer matching
• Opportunities to participate in volunteer and philanthropic activities
• Fun and educational team events, including catered lunches, team outings, and wellness initiatives