Responsibilities

• Act as a senior strategic partner to key clients, building trusted, long‑standing relationships
• Shape account strategy and growth plans that unlock opportunity for clients and TLC
• Identify and convert opportunities to deepen partnerships and grow revenue
• Lead account teams with care, clarity, and ambition, setting high standards while supporting development
• Own the commercial health of your accounts, including forecasting, profitability, and delivery quality
• Bring teams together across disciplines to ensure work is joined‑up, focused, and impactful
• Play a key role in pitches and proposals, helping us win and grow the right business
• Use insight, data, and experience to guide decisions and keep work moving forward with purpose

Requirements

• Strong experience leading and growing client accounts, ideally within marketing, advertising, or communications
• Confidence working with senior clients and navigating complex stakeholder environments
• Natural leadership style that brings out the best in people
• Commercial instinct and a clear understanding of what drives sustainable growth
• Clear communication, sound judgement, and the ability to stay calm under pressure
• A genuine desire to do great work with good people

Benefits

• Dynamic & collaborative team in a creative environment with exposure to global clients & colleagues - Check out our clients
• Weekly webinars to support your development through our People Academy
• Annual TLC Wellness Week and programmes throughout the year
• TLC Culture Club - including seasonal social events, tasty lunches & more
• TLC Gives Back - volunteering opportunities, including off site visits and volunteering leave
• TLC Rise - supporting and empowering women into leadership roles
• 'Frankies' - Our very own awards ceremony where we walk down the TLC red carpet in our best outfits
• TLC Owner's Club - Everyone that is part of the TLC experience contributes to our success, which is why we all own a piece of TLC as part of our share holder scheme.