Responsibilities

• Own day-to-day administration and health of our HubSpot instance: users, permissions, fields, objects, workflows, lifecycle stages, and the general cleanup an older org tends to need.
• Repair the accumulated cruft. Untangle what’s stale and no longer serves anyone, and rebuild so the instance scales.
• Partner with sales and marketing to translate what they actually need into processes and workflows that hold up, rather than one-off requests that pile up as technical debt.
• Move us toward HubSpot as the system of record by getting data in cleanly, structured correctly, and governed sensibly.
• Integrate the tools our teams already love. If a preferred tool does the job, we would rather connect it than replace it (more on that below).
• Document what you build so the next person, including future you, is not reverse-engineering a mystery.

Requirements

• - A few years in B2B SaaS , ideally from a sales or marketing seat, so you have personally felt the pain of a clunky system and know what "make this easier" actually means to the people asking.
• - Some hands-on CRM experience , especially supporting a marketing or sales team by building out processes and workflows. You do not need a decade of it. You do need to have done it.
• - A default toward collaboration. You would rather pull the right stakeholders into a room and figure out the best solution together than disappear into a corner to tinker alone. You ask good clarifying questions and you actually enjoy the conversation.
• - Comfort saying "not yet" or "here is a better way" tactfully. You get to the root of what someone is trying to solve before you say yes to the literal request.
• - A good eye for process and data , and enough curiosity to read the documentation, watch the tutorial, or figure out the thing you have not seen before.
• - The maturity to treat mistakes as learning, and to let bad news travel fast.

Preferred

• A basic CRM administrator certification . Genuinely nice to have, genuinely not required. We care more about how you work with people than how you test.
• Curiosity about analytics and reporting. A lot of this role is in service of reporting, so an interest in how data structure feeds insight will serve you well.
• Interest in enablement. We believe that CRM data is only usable if people are willing to use the CRM. Working with people to increase adoption through understanding their needs is paramount.
• Exposure to integration tooling (for example Zapier, Workato, or native connectors), since our philosophy leans on integration over replacement.
• If analytics or enablement is where you eventually want to grow, we are happy to support that. The bulk of this role, at least to start, is CRM.
• We are hiring for character and coachability. Technical skills can be trained. We are looking for someone who wants to go deep, take ownership of the CRM, and grow into a specialty.

Benefits

• Benefits : We currently offer medical, dental, and vision insurance, long-term disability, and additional fringe benefits and incentives to support you and your family.
• PTO : This position offers paid holidays and a flexible PTO benefit that can be used for reasons important to you.