Retention Marketing Manager

Responsibilities

• Six measures, tracked weekly: third shipment taken, churn, take rate, failed renewals recovered, self-serve retention, and net revenue per new subscriber in the first 90 days. Five outright, one you influence.
• Underneath them: every message a subscriber gets in their first 90 days, the cancel flow and the offers in it, the subscriber portal, the save rules the phone team follows, and the test roadmap.
• A two-person team builds what you decide to build.
• Most of it you decide and tell the CMO afterward. You don't ask first.
• A few, like the subscription offer at checkout, you shape with the teams that run them.

Requirements

• You've owned first- or second-renewal retention at a subscription business doing $50M+ or carrying 20,000+ subscribers, where most revenue came from renewals rather than new orders.
• You've run a cancel-and-save program end to end, managed people for three years or more, and would rather have real authority over one number than an opinion on five.
• Eight-plus years in retention, lifecycle or subscription roles.
• Supporting the owner doesn't count.

Benefits

• health and 401(k)
• unlimited PTO after 90 days
• six-month probationary period