Product Marketing Retention Manager
Maslow Media Group, Inc.
USA (Remote)
$60/hr - $75/hrIn-houseFull-timeSenior level2+ years exp.
4 days ago
Retention Marketing Manager — Ecommerce & Membership
Phoenix, AZ (Remote)
Salary Not AvailableMid Level4+ years expFull time
Posted 4 months ago
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Job Summary
Drive lifecycle marketing for a retention-focused ecommerce brand, owning email, SMS, push, and membership communications and optimizing flows from onboarding to winback.
- Own end-to-end lifecycle flows (onboarding, abandoned cart, post-purchase, winback, upgrades) to reduce churn.
- Must-have: 4–7+ years in ecommerce lifecycle marketing with analytics and Shopify experience.
- Standout: Experience with MoEngage or other CRM platforms and a track record of subscription growth.
Job Description
Responsibilities
- We are hiring a Retention Marketing Manager to lead lifecycle strategy across email, SMS, push, and membership communications.
- Build and manage customer journeys: Onboarding
- Abandoned cart
- Post-purchase
- Winback
- Subscription upgrade/downgrade flows
- Develop structured segmentation strategies
- Membership & Subscription Growth
- Design and optimize subscription tier communication
- Support upsell initiatives
Requirements
- 4–7+ years in ecommerce lifecycle marketing
- Experience with CRM platforms (MoEngage a plus)
- Strong understanding of subscription models
- Analytical mindset with commercial focus
- Understanding of Shopify
Preferred
- Experience with MoEngage
- Experience with Klayvio
Benefits
- Medical, dental, and vision insurance, plus a range of additional voluntary benefits
- 401(k) with company match
- Flexible PTO and 15 paid holidays to rest and reset
- Remote-first culture with home office stipend
- Professional development budget
- 12 weeks of paid family leave to celebrate life’s biggest moments
Publishers Clearing House
Publishers Clearing House is operating under new ownership! As of July 15th, 2025, certain assets of Publishers Clearing House LLC were transferred to PCH Digital, LLC, a newly formed entity under the ownership of ARB Interactive, Inc. PCH remains a leading direct-to-consumer company offering a unique blend of curated free-to-play, chance to win digital entertainment across a network of web and app-based entertainment properties. PCH has come to be known as the sweepstakes company whose famous Prize Patrol surprises winners on their doorsteps with oversized checks while TV cameras are rolling. These memorable, real-life reactions of stunned winners have entertained audiences all across America and spawned a number of good-natured skits on TV shows.
