Retention Coordinator

Lansing, MI

$60K/yr – $111K/yrMid Level2+ years expFull time

Posted 3 months ago

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Job Summary

Drive CRM-backed digital campaigns for player retention and engagement across email, SMS, and push, coordinating promotions and cross-team delivery.

  • Own planning, setup, and execution of digital campaigns across web, email, SMS, and push.
  • Must-have: 2+ years in CRM marketing or a similar role with email campaign experience.
  • Standout: Experience coordinating bonuses, audience segmentation, and cross-functional collaboration.

Job Description

Responsibilities

  • Digital Campaign Management
  • Assist in the planning, coordination, and execution of digital marketing campaigns—including email, SMS, and push notifications—that drive player retention, loyalty engagement, and support broader acquisition and conversion goals.
  • Coordinate and implement the setup of online bonus promotions across web, app, and other communication channels.
  • Assist with audience segmentation and automation setup using marketing platforms to enable personalized player journeys.
  • Maintain and distribute the campaign calendar to ensure clear visibility across internal and external partners.
  • Assist in the creation of promotional content, including banners, copywriting for emails and messaging, and other campaign materials.
  • Assist in uploading and managing digital assets across platforms, ensuring alignment with campaign strategy and brand standards.
  • Coordinate reviews and gather required approvals to meet delivery timelines and compliance requirements.
  • Support the development, QA, and deployment of bonus campaigns, email templates, and other marketing materials across multiple platforms to ensure flawless execution.
  • Campaign Reporting and Optimization
  • Monitor campaign execution, ensuring timelines, specifications, and quality benchmarks are met.
  • Support ongoing testing efforts, including A/B and multivariate testing, to inform campaign optimizations.
  • Support performance reporting and assist in identifying key insights to improve engagement efforts.
  • Track campaign and promotion-related expenses and assist in preparing reports on return on investment, participation, and key findings.
  • Cross-Team Collaboration
  • Work closely with the internal Marketing teams, clients, external vendors, and other internal departments to align campaign planning and execution.
  • Communicate campaign details to customer-facing teams to ensure they are informed and equipped to support player inquiries.
  • Contribute to cross-functional coordination and maintain positive working relationships across teams and partners.
  • Process and Compliance Support
  • Help document campaign processes and maintain execution standards to ensure consistency and efficiency across jurisdictions.
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Aristocrat

Aristocrat Leisure Limited (Aristocrat) is a global entertainment and content creation company powered by technology to deliver world-leading casino and mobile games. Listed on the Australian Securities Exchange (ASX) where it is a top 20 company (ASX code: ALL), the business is headquartered in Sydney, Australia, with over 7300 employees working in more than 20 locations across the globe. Aristocrat offers a diverse range of products and services including electronic gaming machines, casino management systems, free-to-play mobile games and online real money games. Aristocrat has seven corporate functions and three operating business units, spanning regulated land-based gaming (Aristocrat Gaming), social casino (Product Madness) and regulated online real money gaming (Aristocrat Interactive). Our game and product portfolios collectively entertain millions of players worldwide every day. Across our global enterprise, Aristocrat aims to create long-term sustainable value for all stakeholders by upholding our core values and producing the world’s best gaming content. Our people-first mindset prioritises the safety and wellbeing of our people. We have ambitions to be an industry leader in responsible gameplay and we invest in employees’ development and offer career pathways, so they have what they need to do their best work at Aristocrat.Our values of Talent Unleashed, All About the Player, Collective Brilliance and Good Business, Good Citizen guide and inspire us every day. We are excited about the future of Aristocrat and united by our mission we invite everyone to join us as we...bring joy to life through the power of play! You can learn more by visiting, www.aristocrat.com.Come and join us!

Founded in 1953
Macquarie Park, New South Wales, AUS
7K employees (929 in marketing)