Research Operations Lead, Customer Insights

Atlanta, GA (On-site)

Salary Not AvailableSenior LevelFull time

Posted 2 months ago

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Job Summary

Own the identification and resolution of workflow frictions by combining research insight with AI-enabled tooling to automate high-value tasks, streamline operations, and protect research quality.

  • Diagnose workflow bottlenecks across quant and qual research and present prioritized AI-driven proposals to leadership.
  • Build and document AI-assisted workflows for transcript analysis, survey programming, crosstab generation, and automated reporting.
  • Automate core operations across tools to reduce friction and protect research quality by ensuring AI usage aligns with the research lifecycle.

Job Description

Own the identification and resolution of workflow frictions by combining research insight with AI-enabled tooling to automate high-value tasks, streamline operations, and protect research quality.

  • Diagnose workflow bottlenecks across quant and qual research and present prioritized AI-driven proposals to leadership.
  • Build and document AI-assisted workflows for transcript analysis, survey programming, crosstab generation, and automated reporting.
  • Automate core operations across tools to reduce friction and protect research quality by ensuring AI usage aligns with the research lifecycle.
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