Research Manager

Responsibilities

• Manage daily research operations, prioritize requests, establish workflows, and oversee research quality, deadlines, and deliverables.
• Lead client reporting and develop measurement frameworks, KPIs, and analytics capabilities that demonstrate the business impact of communications programs and support business growth.
• Conduct competitive intelligence and prospect research to support new business proposals, RFPs, client pitches, and strategic recommendations.
• Lead original research and thought leadership initiatives, including surveys, secondary research, and large dataset analysis, translating findings into actionable client insights.
• Oversee media monitoring, social listening, and real-time crisis tracking, including reporting and escalation of important developments.
• Manage research platforms and databases, leveraging Python, generative AI, and automation tools to improve efficiency, accuracy, and reporting.
• Manage and mentor the Research Analyst, supporting professional development, team collaboration, and consistent performance standards.

Requirements

• 5–7 years of experience in research, analytics, or communications measurement, with PR agency experience required and B2B agency experience strongly preferred.
• Experience supporting legal, financial, or professional services clients, with a proven ability to measure the business impact of communications programs.
• Working knowledge of Python, data analysis libraries, large datasets, and generative AI tools, including responsible use and verification of research outputs.
• Experience with media monitoring, social listening, and research platforms such as Cision, Meltwater, Muck Rack, Pulsar, Brandwatch, Factiva, or LexisNexis.
• Strong research capabilities, including survey design, competitive intelligence, data analysis, and advanced Excel skills; familiarity with Smartsheet or Microsoft Lists.
• Experience mentoring or managing junior researchers or analysts
• Bachelor's degree or equivalent professional experience

Benefits

• Hybrid schedule: Two days in the office and three optional work-from-home days per week.
• Competitive compensation and comprehensive company-paid medical, dental, and vision insurance.
• 401(k) with employer match, wellness and lifestyle benefits, and an Employee Assistance Program.
• $175 home-office stipend, $50 monthly smartphone stipend, and periodic device upgrade assistance.
• 15 vacation days, 10 company holidays, nine paid sick days, one personal day, and an on-call period between Christmas and New Year’s.
• Paid volunteer time and matching charitable contributions up to $1,000 annually.
• Comprehensive onboarding, ongoing training, mentorship, and twice-annual professional development planning.