Responsibilities

• aggressively market casino players through outbound telemarketing in an effort to communicate current offers/ promotions as well as the development of players.
• Meet or achieve assigned outbound call and revenue goals through consistent and effective player outreach.
• Utilize customer management tools to prospect, develop, and maintain a robust player database.
• Achieve minimum daily call targets while executing strategic outbound marketing initiatives.
• Effectively book reservations and follow up with guests to confirm details, ensuring all arrangements are accurate and complete.
• Secure appropriate room types and coordinate welcome amenities; arrange show tickets, dining reservations, transportation, and other comps as needed.
• Build strong relationships between the property and premium guests to support long‑term engagement and loyalty
• Follow up with guests after their visits to express appreciation, confirm satisfaction, and encourage future trips
• Contribute to the growth of new business while nurturing existing player relationships to drive repeat visitation and property loyalty.
• Conduct persistent and effective telemarketing to both warm and cold leads as part of ongoing player development efforts.

Requirements

• 21 years of age.
• Proof of authorization/eligibility to work in the United States.
• High school diploma.
• Ability to communicate clearly and effectively in English, both in spoken and written form.
• Must be able to obtain and maintain a Nevada Gaming Control Board registration and Alcohol Awareness (TAM) card, as well as any other certification or license, as required by law or policy.
• Bi-lingual in Spanish, Mandarin, Cantonese, or other Asian dialect preferred.
• Knowledge of ACSC and LMS computer systems preferred.
• Willing to spend his or her entire shift telemarketing casino players.
• Ability to aggressively market consumers, successfully overcome objections, and close on reservations.
• Ability to track sales calls and follow-up appropriately to book reservations.

Preferred

• Knowledge of ACSC and LMS computer systems preferred.