Regional Associate - Growth & Competition, BRSSA · Brazil / Spanish South America (contract)

Responsibilities

• Analyze listing optimization opportunities and performance trends across a portfolio of high-potential Host accounts to identify and action data-driven opportunities that can help them attract more bookings.
• Reach Hosts through calls, video meetings, email and follow up consistently across channels.
• Present data clearly, using charts and approved tools, and explain Airbnb's value proposition to Hosts.
• Maintain a baseline understanding of the technical integration of various software partners
• Document conversation, classification and follow-up in Salesforce, Gong and the team trackers.
• Track your progress toward quarterly goals and adjust your approach weekly.
• Share learnings, objections and best practices with the team
• Follow Airbnb’s Host communication guardrails at all times: educate and inform, provide objective and data-driven insights, and empower Hosts to make their own strategic decisions

Requirements

• Portuguese required; also fluent in Spanish is preferred
• Bachelor's degree completed or expected within the next 6 months (any field). Comfortable on the phone and on video; you can build rapport quickly with people you have never met.
• Organized and self-directed, able to manage a large portfolio and a daily call plan.
• Curiosity and comfort with data: you can read a dashboard, spot a pattern and explain it simply.
• Persistence and resilience; you can follow up many times, respectfully, without taking silence personally.
• Good judgment and integrity when working within compliance guidelines.
• Internships, customer service, sales or hospitality experience are a plus, but not required.

Preferred

• Familiarity with CRM tools (Salesforce), call-intelligence tools (Gong) or outreach tools (Mixmax).
• Experience with spreadsheets and dashboards (Google Sheets, Tableau).
• Interest in travel, short-term rentals or marketplaces.

Benefits

• Medical, Dental, Vision, 401K