Programmatic Client Partner

Responsibilities

• Serve as the subject matter expert across partner platforms (DV360, CM360, SA360, Amazon DSP, TTD, and other emerging tech) to guide clients on platform architecture, feature adoption, and performance optimization.
• Manage client revenue
• Drive end-to-end client onboarding and account transitions, overseeing license seat creation, billing enablement, initial platform configuration, and operational go-live.
• Diagnose and resolve complex technical blockers, serving as the primary liaison between clients, internal teams, and platform vendor support (e.g., Google, Amazon) for bug escalations and integrations.
• Partner with Partner Managers on QBRs and strategic account planning to uncover commercial opportunities for Delve’s broader technology stack and service offerings.
• Develop tailored implementation playbooks, solution guides, and interactive training sessions (webinars/workshops) to upskill clients from beginner to advanced levels.
• Track platform updates, product roadmaps, and beta features to proactively communicate relevant opportunities and best practices to internal and external stakeholders.
• Monitor account technical health and usage metrics to identify churn risks and ensure long-term value realization across client tech stacks.
• Mentor interns and junior technical specialists on platform mechanics, troubleshooting frameworks, and client communication best practices.
• Organize and maintain internal knowledge bases, client tech profiles, vendor documentation, and project tracking systems to drive operational efficiency.

Requirements

• 5+ years experience with client-facing responsibilities (account management, weekly calls, reports/dashboards, presenting reports, etc.).
• 3–5 years of hands-on experience implementing, managing, or using Google Marketing Platform tools (DV360, SA360, CM360, GA) and others (Amazon DSP / Adform).
• 3–5 years of experience in the media / digital marketing / technology industry.
• Platform certifications are preferred (Display & Video 360, Campaign Manager 360, Search Ads 360, Amazon DSP, Google Analytics 4).
• Excellent storytelling, presentation, and communication skills.
• Excellent verbal and written communication skills in English.
• Ability to work with both technical and non-technical teams/clients to develop solution designs and requirements.
• Ability to build good relationships and conduct efficient business communication with clients.
• Experience in managing multiple stakeholders and projects.
• Experience in data analysis, web analytics, media insights (additional advantage).

Preferred

• Platform certifications are preferred; Experience with Adform, Amazon DSP, The Trade Desk, Liveramp, Google Ads, Twitter Ads, Microsoft Ads, Xandr, Adelphic, RTB House, Criteo, Appsflyer, Singular, Oracle, OnRamp, FourSquare, Willand, Apple Search Ads, Yahoo DSP / Ads (additional advantage).

Benefits

• Health Benefits: Comprehensive (100% company-paid) health coverage for employees & their families including medical, dental and vision insurance. We also offer FSA and HSA health options with a company contribution.
• Other Benefits: Life Insurance and Disability Coverage
• Retirement Plan: 401(k) plan with a 4% match/company contribution
• Paid Time Off (PTO): Generous vacation, sick leave, and paid holidays
• Parental Leave: Up to 3 months of paid time off for new parents
• Wellness Program: $1,250 annual reimbursement for health and well-being (gym membership, ski passes, meal plans, fitness equipment, etc.)
• Beautiful Office & Workspace: Newly built and designed office exclusively for DELVE with local restaurants, shopping, and hiking/biking trails. Large common areas filled with snacks, beverages, and regularly catered meals!
• Hybrid Working Model: Tuesdays, Wednesdays, Thursdays in office with the option to work from home on Mondays and Fridays