Responsibilities

• Program Performance & Reporting
• Define and refine program metrics, track performance against KPIs, and deliver executive-level reporting
• Monitor and report on adoption of content standards, processes, and frameworks across business units
• Manage cross-team dependencies to drive execution and ensure delivery of strategic initiatives
• Establish and maintain a consistent reporting and governance cadence
• Operations & Governance
• Coordinate enterprise content initiatives across business units and cross-functional teams
• Manage intake, prioritization, and coordination of content requests across stakeholders
• Define and operationalize ways of working, including governance, processes, and cross-team collaboration to help program scale
• Stakeholder Management, Communications & Enablement

Requirements

• Program Management: Knowledge of the policies and techniques to manage a set of related projects within a program; ability to plan, organize, monitor, and control the set of projects, ensuring efficient utilization of technical and administrative resources to achieve program objectives.
• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Creativity: Knowledge of the approaches, tools, and techniques for promoting creative, original thinking and ability to apply it to a variety of business situations.
• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
• Strategic Thinking: Knowledge of the importance of "big picture" thinking and planning; ability to apply organizational acumen and competitiveness to identify and maintain focus on key success factors for the organization.
• Vendor/Supplier Management: Knowledge of external provider management processes and ability to effectively manage the business relationship with external providers (e.g. vendors, service providers, contractors, consultants and suppliers).
• Digital Marketing: Knowledge of processes, techniques, and platforms of digital marketing; ability to implement or manage digital marketing programs.
• Proven experience in program management, account management, agency operations, digital content strategy, or enterprise content operations preferred
• Experience managing large-scale, cross-functional digital programs across multiple teams or business units
• Understanding of content strategy, content operations, digital product development, governance, structured content, and digital content ecosystems

Preferred

• content modeling, and modular content strategy is a plus.

Benefits

• Medical, dental, and vision benefits*
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Health Lifestyle Programs*
• Employee Assistance Program*
• Voluntary Benefits and Employee Discounts*
• Career Development*
• Incentive bonus*