Program Management Manager (Lead) - Growth Lab - Email (Hybrid)

Responsibilities

• Strategic Governance: Establish and oversee the governance framework for US-based MPMs. Lead high-level business reviews (WBRs, MBRs, QBRs) with Google Marketing stakeholders to communicate performance, surface risks, and plan for future growth
• Leadership of MPM’s: Formally manage, coach, and develop a team of MPMs. Foster a culture that emphasizes technical marketing expertise, proactive roadblock removal, and stakeholder management
• Intake & Pipeline Management: Own the end-to-end intake process. Ensure that marketing requirements are gathered with precision and that the project pipeline is balanced against global capacity. Act as the final authority on project prioritization and scope creep
• Global Partnership & Alignment: Ensure that the "handoff" from US Program Management to Offshore Production is seamless, standardized, and high-quality as needed
• Operational Excellence: Analyze operating data and project statistics to identify bottlenecks in the campaign lifecycle. Drive the redesign of intake infrastructure to increase scalability and automate manual requirement-gathering procedures
• Strategic Stakeholder Navigation: Act as escalation point for US-based Marketing leads. Influence marketing strategy by providing data-backed insights into campaign performance, system behavior, and delivery feasibility
• Career & Organizational Growth: Lead the talent strategy for the US MPM team, ensuring robust training, certifications, and a clear career growth trajectory for team members

Requirements

• 10+ years of overall experience in managing teams, coordinating projects across multiple organizations/global functional teams with at least 6-8 years in email marketing
• Deep Domain Expertise in Marketing Automation: Comprehensive understanding of the technical requirements needed for global campaign execution (e.g., audience signals, dynamic content logic, and deliverability governance)
• MarTech Proficiency: Familiarity with enterprise marketing tools (e.g., Salesforce Marketing Cloud, Marketo)
• Expert Stakeholder Management: Proven track record of managing and influencing executive-level stakeholders (Directors/VPs) within a highly matrixed global organization
• Strategic Pipeline Oversight: Demonstrated ability to manage high-volume project intake and resource capacity planning across multiple business units
• Business Acumen: Experience in managing operational metrics, capacity alignment, and driving "Business Excellence" initiatives (SOPs, certifications, and process innovation etc)

Benefits

• We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage
• We support your family with gender-neutral baby bonding leave, 24-26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
• Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences