Responsibilities

• Develop and maintain clear market-facing positioning and messaging for data privacy, security, AI data use, responsible AI practices, and accessibility across our product portfolio.
• Communicate How We Use Customer Data: Clearly articulate how customer and user data is collected, processed, stored, protected, retained, and used within our products, partnering closely with Privacy, Legal, Security, and Product teams to ensure accuracy.
• Lead AI Transparency Communications: Own customer-facing communications explaining where and how AI is used across our products, what data AI features access, how that data is handled, and whether and under what circumstances customer data is used to train or improve AI models.
• Maintain External Trust & Transparency Resources: Own and continuously improve external-facing web content and resources that provide customers with easy-to-understand information about our security, privacy, AI, data-use, and accessibility practices.
• Translate Technical Concepts for Customers: Turn complex security architectures, privacy practices, AI technologies, accessibility standards, and regulatory requirements into language that customers, educators, administrators, procurement teams, and business leaders can readily understand.
• Enable Sales and Customer-Facing Teams: Develop training, playbooks, FAQs, objection-handling guidance, presentations, and talk tracks that help Sales, Customer Success, and other customer-facing teams confidently discuss security, privacy, AI data use, and accessibility.
• Support Customer and Procurement Conversations: Partner with Sales, Security, Privacy, Legal, and Product teams to address common customer questions and concerns arising during evaluations, procurement processes, security reviews, and renewals.
• Create a Consistent Source of Truth: Establish and maintain approved messaging so that Product, Marketing, Sales, Customer Success, Legal, Privacy, and Security communicate consistently about these topics.
• Partner on Product Launches: Ensure new products and features—particularly those involving AI or new uses of customer data—have appropriate trust, privacy, security, and accessibility messaging as part of launch readiness.
• Drive Proactive Customer Communication: Identify emerging topics that may create customer questions or concerns and develop proactive communications before they become barriers to adoption or renewal.

Requirements

• 5–7 years of experience in product marketing, product management, technology marketing, or a related B2B SaaS role.
• Demonstrated ability to translate highly technical or regulated topics into clear, compelling customer-facing communications.
• Experience partnering with Product, Engineering, Security, Legal/Privacy, Sales, and Customer Success organizations.
• Strong written and verbal communication skills with the ability to communicate effectively with both technical and non-technical audiences.
• Comfortable navigating topics where technical capabilities, regulatory requirements, customer expectations, and market positioning intersect.
• Ability to build credibility with technical and legal subject-matter experts while maintaining a strong customer and commercial perspective.
• Must be able to regularly flex schedule across global time zones to further One Team collaboration and execute within a global function.

Preferred

• Strong understanding of SaaS data privacy and security concepts; familiarity with AI governance, responsible AI, and accessibility is highly desirable.

Benefits

• Remote First Culture
• Health Care Coverage
• Education Reimbursement*Competitive Paid Time Off
• Self-Care Days
• National Holidays
• 2 Founder Days + Juneteenth Observed
• Paid Volunteer Time Off
• Charitable Contribution Match
• Monthly Wellness or Home Office Reimbursement
• Access to Employee Assistance Program (mental health platform)