Product Consultant at Blue Cross Blue Shield | Columbia, SC

Product Consultant

Columbia, SC (Remote)

Salary Not AvailableMid Level3+ years expFull time

Posted 2 months ago

Job Summary

ownership of post launch product stewardship across multiple healthcare programs with cross functional rollout, vendor management, and rigorous measurement.

Post launch accountability: sales support, market strategy, and issue resolution with vendors and customers.
Vendor and client coordination: onboarding, training, invoicing, and ongoing vendor relationships.
Efficacy reporting: executive summaries, client-facing updates, and annual program review findings.

Job Description

Manages product after launch or implementation including sales support, market strategy, and resolution of issues with vendor and customer.
Supports implementation and ongoing collaboration with multi-functional teams.
Monitors and measures product/program efficacy providing regular updates and reporting, and a comprehensive annual review with recommendations for the product/program.
Manages external vendor after launch and implementation to include group onboarding, sales training, resolution of member level issues and client/vendor invoicing.
Analyzes and coordinates submission of aggregate executive summaries regarding efficacy of the product/program that are both client facing and line of business specific.
Develops, coordinates, evaluates, and provides customer support for activities/programs.
Creates member feedback collection methods, monitors member satisfaction and improves services to enhance customer experience.
Maintains training and marketing materials.
Builds and maintains strong relationships with external companies and internal Lines of Businesses.
Maintains detailed procedures/documentation of data sources and all related product methodology.

Blue Cross Blue Shield

Blue Cross Blue Shield, Inc. provides health insurance services. The company offers a variety of insurance products for all segments of the population including large employer groups, small businesses and individuals. The company is based in Chantilly, Virginia. Blue Cross Blue Shield, Inc. operates as a subsidiary of Anthem Health Plans of Virginia Inc.

Chantilly, Virginia, USA

2.2K employees

www.bcbs.com