Responsibilities

• Promotes and provides excellent guest service experiences to both internal and external guests.
• Develops, creates and applies statistical methods such as data mining, statistical modeling, exploratory data analysis, pattern recognition, and decision analysis to make recommendations regarding marketing and business challenges.
• Independently identifies and applies statistical methods to customer database, identifying significant marketing trends and identifying profitable or otherwise desirable customer profile groups in an effort to increase casino patronage.
• Tracks specific events and/or promotions, offers coupons, and patron play in an effort to analyze and make recommendations regarding successful methods to increase patronage.
• Works to increase customer satisfaction by utilizing customer feedback and activity to make appropriate adjustments to enterprise promotions and events.
• Prepares and distributes monthly reports and develops and presents detailed information regarding activity results at regular multi-property and corporate marketing meeting.
• Maintains and updates customer database and website as appropriate.
• Maintains a dependable work attendance record with extremely infrequent absences and/or lateness.
• Performs other special projects and duties as assigned.

Requirements

• High School Diploma or equivalent required. Bachelor's degree in Statistics, Operations Research, Econometrics or related field preferred.
• Experience gathering and analyzing market data required.
• Gaming experience in a marketing administrative or customer facing role preferred.
• Public relations, written and verbal communication, skills are required.
• Ability to perform the GILA WAY which is as follows; Greet our guest, Interact positively with our guest, Listen actively to our guest, Appreciate our guest.
• Must have intermediate computer skills with Microsoft Office Suite software.
• Must pass a pre-employment drug/alcohol test and agree to maintain a Drug-Free Workplace as a condition of employment.
• Must pass a full background check to be certified/licensed prior to employment.
• Must be able to work in a smoking environment.
• Must possess excellent guest service skills, strong telephone etiquette, a self-staffer with the ability to follow-up and complete tasks in a timely manner with minimum supervision.

Preferred

• Bachelor's degree in Statistics, Operations Research, Econometrics or related field preferred.
• Gaming experience in a marketing administrative or customer facing role preferred.