Responsibilities

• Define the AI + Omnichannel Narrative
• Shape how we position and communicate transformative AI experiences on our omnichannel platform, translating advanced capabilities into clear, compelling customer value.
• Develop a durable messaging framework spanning AI-driven personalization, automation, and orchestration across channels.
• Create a cohesive narrative that connects product innovation to real customer outcomes and business impact.
• Lead Omnichannel Storytelling at Scale across touchpoints (web, campaigns, lifecycle, sales, events, partner channels)
• Ensure consistency and clarity of messaging across a complex, multi-product ecosystem.
• Partner with Brand and Content to deliver high-impact storytelling across formats (campaigns, thought leadership, launch events)
• Own GTM strategy for our platform launches, ensuring strong differentiation and clear value articulation.
• Partner cross-functionally with Product, Demand Gen, Sales, and Customer Success to align on messaging and execution.
• Influence product direction by bringing market, competitive, and customer insights into roadmap discussions.

Benefits

• You\'ll get competitive perks and benefits, including health, wellness, and equity, to help you bring your best self to work.