CRM Manager
Tripadvisor
Needham, MA (Remote)
$120K/yr - $140K/yrIn-houseFull-timeMid level3+ years exp.
3 days ago
PMO Lead, CRM
Englewood Cliffs, NJ (Hybrid)
$120K/yr – $145K/yrSenior Level8+ years expFull time
Posted 3 months ago
Top 1% of applicants do these two things.
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Job Summary
Lead CRM program management and governance to align Martech projects, SLAs, and cross-functional delivery.
- Must-have: 8–12+ years in digital production or CRM program management with Workfront/Jira experience.
- Standout: Onsite PMO leadership in Englewood Cliffs, coordinating multiple teams and offshore partners.
Job Description
Responsibilities
- Own CRM governance framework and intake model
- Implement and manage PM tool (Workfront / Jira) based PM structure
- Define priority and sprint allocation aligned with Dev. capacity
- Monitor SLA performance and production KPIs
- Lead risk management and RCA process
- Drive automation and process innovation initiatives
- Coordinate cross-functional teams (Technical Campaign Management, Adobe Campaign Manager Development, HTML Development, Quality Assurance)
- Support AI-enabled CRM capability evolution
Requirements
- 8–12+ years in digital production or CRM program management
- Experience managing Martech-driven environments
- Strong understanding of Adobe Campaign or similar CRM platforms and HTML
- Experience with PM tools (Workfront / Jira preferred)
- Demonstrated SLA and capacity management expertise
- Strong analytical and reporting skills
- Ability to manage offshore and cross-functional teams
- Bachelor’s degree required; PMP (Project Management Professional) preferred
Nice To Have
- Experience in enterprise CRM operations
- Experience implementing PM tool governance
- Exposure to AI-enabled marketing processes
Benefits
- health coverage
- PTO
- 401k
- professional development opportunities
Cheil India
Cheil India is one of the country's top 5 advertising agency networks and serves as the regional headquarters for Cheil Worldwide in South-West Asia. Cheil India is one of the fastest-growing communication networks in the region. The agency has myriad capabilities across ATL, Digital, Brand Activation, and Retail Marketing which ensures that they are one of the few agencies to provide clients with truly integrated marketing solutions offering. Cheil India is part of Cheil Worldwide, Korea's leading advertising and marketing network. Headquartered in Seoul, Cheil Worldwide is one of the fastest growing agency networks in the world and is the 11th largest agency group in the world by revenue (Ad Age, 2022). It operates in 45 countries with more than 6500 employees. Cheil and its affiliates including Barbarian, BMB, Cheil Centrade, Cheil PengTai, ColourData, Experience Commerce, Iris, McKinney and One RX have won major international awards including Cannes Lions, CLIOs, Spikes Asia, and others.
