Own the end-to-end customer engagement and on-site workflow for natural gas installation and service, coordinating outreach, inspections, and contractor partnerships to drive customer growth and smooth conversions.

• Responsibilities: Lead initiatives and provide direction on strategies and tactics that enhance customer satisfaction and support the organization’s goals of delivering a superior customer experience.
• Responsibilities: Answer customer inquiries about natural gas, listen to customers, understand energy sources, and explain the installation and conversion process.
• Responsibilities: Coordinate with SWG Operations to ensure consistent response to customer concerns, installations and conversion process.
• Responsibilities: Guide natural gas customers through contracting, service installation, and meter installation processes with reference material and coordination with personnel.
• Responsibilities: Facilitate or prepare accurate cost estimate documentation and true-up procedures, as applicable.
• Responsibilities: Schedule and attend necessary inspections with Southwest Gas service technicians for customer contracts.
• Responsibilities: Assist in connecting customers with appropriate third-party contractors, including plumber/HVAC coordination.
• Responsibilities: Create Installation Work Orders for customer contracts.
• Responsibilities: Determine and track logistics, including delivery pressure, meter size, and other pertinent details.
• Responsibilities: Conduct field visits and identify optimal route for service installations, including service line footage and meter locations.

• Requirements: A valid driver’s license and vehicle for travel/site visits are required.
• Requirements: Employee must be able to work and manage a flexible schedule that may include performing outside the normal 8 am to 5 pm workday.

• Benefits: 401(k)
• Benefits: Bonus based on performance
• Benefits: Dental insurance
• Benefits: Health insurance