Meta Ads Client Success Strategist

Responsibilities

• You are the primary point of contact for 25 to 35 roofing company clients on our Meta Ads program. You own their experience, their results, and their confidence in CD.
• Host bi-weekly client calls to review campaign performance, set expectations, and build the kind of trust that makes clients stay for years, not months
• Serve as the primary client point of contact with proactive updates and professional communication
• Send thorough recap emails after every client meeting with clear action items and next steps so nothing falls through the cracks
• Review video ads produced by our creative team to ensure quality, brand voice alignment, and strategic fit
• Review ad copy to ensure clarity, brand voice alignment, and compliance with Meta Ads best practices. You\'re the last line of defense before anything goes in front of a client
• Manage client projects and deliverables in Monday.com with the kind of attention to detail that makes your clients feel like they have a marketing department, not just a vendor
• Coordinate across our internal team of copywriters, video editors, and ad specialists to keep everything moving on time and on standard
• Monitor client satisfaction, flag issues early, and stay one step ahead of problems before they become client concerns
• Attend weekly full team meetings, weekly departmental L10s, and weekly Same Page meetings with leadership

Requirements

• 3+ years of extensive Meta Ads management experience with a real track record of running campaigns that produce results. Not just running ads, but optimizing them, improving them, and knowing why they\'re working or why they\'re not
• 2+ years of proven account management experience, ideally in an agency environment. You know what it feels like to manage multiple clients at once without dropping anything
• Exceptional written and verbal communication. Your recap emails are clear, your client calls are confident, and your internal updates keep the team aligned
• Strong organizational and project management skills, with the ability to oversee 25 to 30 clients without anything slipping
• Meticulous attention to detail. You catch things others miss. You review before you send. You double check before you publish
• The ability to give direct, constructive feedback to a creative team without being harsh and without being vague. You know what good looks like and you can articulate why something doesn\'t meet the standard

Preferred

• You have experience with WhatConverts for lead tracking and reporting
• You\'re familiar with Monday.com or other project management platforms
• You\'ve worked with cross-functional or distributed remote teams

Benefits

• Remote, flexible work environment (full-time commitment required)
• Performance-based pay that grows as your portfolio grows
• Growth potential with opportunities to expand into additional responsibilities as the agency scales
• A team culture built on accountability, excellence, and helping each other win