Membership & Marketing Associate

Responsibilities

• Membership & Marketing Associate I (M - F, 8:30 am - 5:00 pm)
• Membership & Marketing Associate II (M - F, 10:00 am - 6:00 pm)
• The Yale Club of New York City, a prestigious private alumni membership club, seeks (2) dynamic and experienced Membership & Marketing Associates . The successful candidate will play a crucial role in supporting the Membership & Marketing team in driving membership growth, retention, and engagement through innovative marketing strategies and exceptional member services.
• Responsibilities include membership administrative tasks, including responding to potential members, providing tours, promoting membership and tracking results, understanding membership benefits, and using the in-house software programs to process all aspects of membership.
• Responsibilities will also include providing support in consistent club communications, marketing efforts, social media management, content creation, and photo/video editing.
• Essential Functions:
• · Performs all membership administrative duties from responding to member correspondence and telephone calls to sending out membership payment links, to following up on pending payments. Regular reporting on payment link follow-up.
• · Utilizes and understands The Club’s software programs to process all aspects of membership.
• · Works with and understands mobile applications.
• · Provide tours for members and potential members. Regularly follows up on all tours to ensure membership applications are submitted. Tracks all tour activity to determine tour-to-paid membership.

Requirements

• Flexible schedule, able to adapt to fit the needs of The Club and department, including weekends and/or late evenings.
• Professional demeanor, respectful, and professional interactions with all members, guests and staff.
• Dress appropriately for work environment while always maintaining a professional look.
• Uphold and follow expectations, rules and guidelines as established by The Club.
• Must be organized, exercise sound judgment, perform detailed tasks; understand, follow and give clear verbal and written direction.
• Must demonstrate professionalism in telephone and written etiquette in communicating with members.
• Bachelor’s degree a plus or a combination of education experience
• Two+ years of experience in membership, hospitality, marketing/communications or other relevant industry
• Strong written and verbal communication skills, with excellent writing, proofreading, and editing abilities
• Strong working knowledge of Microsoft Office, Canva, Adobe Creative Suite