Responsibilities

• Own bug intake, triage, follow-up, and resolution processes across REM Ops and Engineering reporting channels. Use resolved bugs to improve build, QA, and alerting workflows.
• Learn and diagram technical processes, looking for and prioritizing areas for potential improvement.
• Develop proposals for continuously improving our use of technical tools to improve the customer experience, unlock access to data, reduce manual work, and save money.
• Build written documentation and live trainings to suit the needs of experienced developers, new team members, and adjacent partner teams.
• Stay up to date on marketing technology and AI advancements and guidelines to inform future development by reading documentation, keeping informed about news, and attending conferences.
• Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy’s discretion, or otherwise applicable with local law.

Requirements

• 5+ years in marketing operations, marketing technology, or a technical CRM/ESP role, with a track record of owning platform issues end-to-end.
• Strong proficiency with one or more enterprise marketing automation platforms (e.g., Braze, Salesforce Marketing Cloud, Iterable, etc.). Braze experience and/or certification is highly preferred.
• Experience with HTML/CSS, and scripting languages such as Liquid.
• Familiarity with APIs and data integration best practices—prior experience with Postman or other tools for QA is a plus.
• Ability to make highly technical knowledge accessible to users from a variety of technical and non-technical backgrounds via excellent written and verbal communication.
• Capacity to understand different colleagues’ needs and priorities and communicate appropriate levels of detail and information to match seniority and technical capability.
• Aptitude for keeping work organized and on-track while maintaining high quality output.
• Comfortable working in a fast-paced, collaborative environment with shifting priorities.

Preferred

• Braze experience and/or certification is highly preferred.

Benefits

• In addition to salary, you'll be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family.