Responsibilities

• Manage and support CRM and Experience Management initiatives within the firm.
• Strategize, design, and implement security, which restricts access only to key CRM data/entity/form only for privileged users.
• Lead CRM deployment activities and document the deployment plan/check list
• Document system configuration and changes.
• Act as a technical liaison for CRM and integrated applications.
• Collaborate with team members who manage the Azure SQL environment.
• Support additional projects and duties as assigned.
• Coordinate data integration across multiple marketing systems such as campaigns and event management.
• Collaborate with cross-functional teams to ensure seamless operation of marketing technologies.
• Maintain and update marketing databases, including the data integration and ETL (Extract, Transform and Load) to ensure data accuracy and integrity.

Requirements

• 5+ years of experience in the legal industry, with a focus on CRM and Experience Management
• Experience administering Microsoft Dynamics CRM and Litera Foundation, and other e-marketing platforms (Vuture, etc.)
• Understanding and knowledge of programming language C#/.NET Framework to maintain custom code built within Dynamics
• Familiar with Common Data Service (CDS) and the Common Data Model (CDM)
• Working Knowledge of Microsoft Azure and Power Apps
• Working Knowledge of C#/.NET Framework

Preferred

• experience with Legal360

Benefits

• health and wellness plan
• life and disability insurance
• flexible spending accounts and a health savings account
• a 401(k) plan
• profit sharing plan
• a substantial Paid Time Off (PTO) program