Responsibilities

• Create and own the technology tooling roadmap for the ESS organization, focusing on efficiency, scale, and evaluation of buy vs. build trade-offs with an AI-first approach
• Optimize marketing technology tools based on ESS’ needs including Airtable, Amazon S3, Asana, Workfront, Quick, SharePoint, Highspot, DAM/MAM, Box,— building SOPs, managing access requests, configuring automations, and driving workflow optimization
• Design and implement workflow automations and API integrations between platforms (e.g., Airtable ↔ Opus OASYS, reporting APIs to QuickSight)
• Identify and deploy agentic tools across the ESS business (e.g., agents, MCPs, connectors, skills, Slack bots) to reduce manual workload, integrate systems, and improve team self-service capabilities
• Own continued tooling and workflow evaluations; develop and introduce new workflows to enhance team productivity
• Embed directly with ESS sub-teams (Events, Sports, Sponsorships) through rotational assignments, office hours, and on-demand sprints — observing workflows, surfacing automation opportunities, and delivering hands-on technical enablement
• Rapidly prototype, ship, and iterate on custom solutions (skills, agents, connectors, dashboards, Slack bots, data pipelines) with a bias toward MVPs in days, not weeks — owning each solution from discovery through documentation and ongoing support
• Serve as the technical bridge between ESS teams and centralized Marketing Technology partners, translating business needs into technical requirements and advocating for scalable, extensible solutions
• Build bespoke internal tools, agents, and skills tailored to specific team workflows that would not otherwise be prioritized on a central roadmap (e.g., Airtable automations, QuickSight dashboards, custom integrations)
• Champion technical self-service by training non-technical team members on low-code platforms, AI assistants, and internal tooling

Requirements

• 5+ years of technical product or program management experience
• 7+ years of working directly with engineering teams experience
• 3+ years of software development experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules
• Experience developing and executing/delivering product and technical roadmaps
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Comfort operating as a “one-person technical team” embedded within a non-engineering organization — owning full-stack delivery from requirements to production

Preferred

• 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
• Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Benefits

• Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.