Responsibilities

• Maintain and update CRM records; perform data audits and cleanups; perform routine quality checks and flag inconsistencies for correction; assist with configuring dashboards; prepare intelligence reports; ensure CRM records accurately reflect marketing activity.
• Build and maintain distribution lists and email templates; assist with list pulls for events and business development initiatives; schedule and execute email campaigns and client alerts in a timely manner; track engagement metrics (opens, clicks, bounces, etc.).
• Track and document recurring technical issues; liaise with vendors on resolutions and enhancements; participate in vendor status calls, product demonstrations, and release testing.
• Develop quick reference guides for use in navigating various aspects of the CRM and provide training and responsive support to end users.
• Maintain analytics reports on the firm’s social media, website, and email campaign performance.
• Deliver regular and accurate data reports to the Director of Marketing, providing insights to inform strategic initiatives and marketing/business development efforts.
• Help manage and update website and intranet content; handle posting blogs, alerts, and announcements; collaborate on the design, testing, and rollout of website features; monitor user permissions and settings; execute routine website updates.
• Support setup and execution of firm webinars, including registration pages, attendee tracking, platform setup, attendee reports, etc.
• Respond to day-to-day marketing technology requests from attorneys and staff (including basic troubleshooting related to the CRM) and assist with projects and other marketing initiatives as needed

Requirements

• Bachelor’s degree preferred but not required
• 2+ years of experience with marketing technology platforms, preferably in a law firm or professional services environment
• Familiarity with CRM systems (Intapp DealCloud, Interaction, Salesforce, or similar) strongly preferred.
• Experience with email marketing campaign platforms (e.g., Dispatch, Vuture, Constant Contact).
• Proficiency in Microsoft 365 platforms, experience with SharePoint intranet a plus.
• Basic understanding of data management, reporting, and analytics tools.
• Ability to learn new software and systems quickly.
• Experience supporting webinars or virtual event platforms is a plus.
• Exposure to project management tools (e.g., Asana) preferred.
• Highly detail-oriented with a focus on data accuracy and quality control.

Preferred

• Bachelor’s degree preferred but not required
• Experience with webinars or virtual event platforms is a plus
• Exposure to project management tools (e.g., Asana) preferred
• Familiarity with CRM systems (Intapp DealCloud, Interaction, Salesforce, or similar) strongly preferred.

Benefits

• We offer a competitive salary and benefits package in a professional, congenial work environment.