Responsibilities

• Analyzing base customer behavioral data and complex data sets to uncover strategic opportunities, identify primary drivers of churn, and inform retention tactics.
• Measuring program effectiveness, ROI, and campaign metrics to provide data-backed recommendations for continuous strategy and creative improvements.
• Developing marketing test strategies and analyzing save sequencing processes to ensure retention with minimal revenue write-down.
• Packaging fact-based recommendations and telling compelling stories with data to defend strategic changes and gain alignment across cross-functional groups.

Requirements

• Bachelor’s Degree or four or more years of experience.
• Four or more years of relevant professional experience, demonstrated through work, military experience, or specialized training.
• Four or more years of relevant experience in marketing, CRM, or marketing analytics.
• Experience using customer data and analytics to measure program performance, evaluate ROI, and inform marketing strategy.
• Demonstrated ability to package complex data sets and recommendations into clear presentations for management.
• Experience balancing multiple priorities to meet deadlines in a dynamic environment.

Preferred

• Bachelor’s degree in Marketing, Market Research, Finance, or an MBA.
• Experience in B2B marketing.
• Demonstrable experience employing AI.
• Omni-channel data analysis proficiency.
• Experience with marketing automation, campaign orchestration, and CRM tools (e.g., Adobe Experience Platform, Salesforce, Marketo).
• Experience with Google Suite and/or MS Office Suite (Excel, PowerPoint applications) for data analysis and storytelling.
• Strong understanding of B2B marketing analytics, measurement, direct marketing tactics, and ROI tracking.
• Experience working with internal or external marketing or advertising agencies.
• Ability to translate market knowledge, competitive landscape trends, and strategy into compelling narratives.

Benefits

• Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.