Responsibilities

• Ensure members of CCM sales teams are set up for success with marketing tools & training courses.
• Maintain up to date knowledge of the Marketing department offerings and present new products and services to sales teams to increase tool adoption.
• Collaborate and strategize with cross-functional teams, including marketing platform leaders, sales, and onboarding training team to align training content with company goals.
• Manage the logistics and scheduling of training sessions, ensuring seamless coordination with branch locations.
• Conduct onsite training sessions and provide subject matter expertise to sales employees via a variety of methodologies to increase adoption of marketing platforms.
• Create and optimize trainings; develop curriculum and job aids for marketing technology training courses, in cooperation with other departments, to ensure comprehensive and effective training.
• Oversee training on marketing software to enhance user adoption, delivering web-based and in-person training, traveling to branches as required.
• Create and maintain department SOPs, FAQs, and training templates, updating these resources based on procedural or policy changes and internal process improvements.
• Stay updated on industry trends and best practices in training, e-learning, and professional development.
• Keep abreast of new CRM features, integrations, and enhancements, ensuring training content remains up-to-date and relevant.

Requirements

• Bachelor’s degree in Marketing, Communications, or related field, or equivalent combination of education and experience.
• 3+ years of experience in marketing and communications.
• 3+ years of experience in training.
• Certifications in training, digital marketing, or CRM platforms, preferred.
• Experience in delivering engaging, interactive training sessions in various settings.
• Excellent attention to detail, organizational and prioritization skills.
• Effective communication skills to collaborate with all levels of management.
• Knowledge of Microsoft Office Suite applications including Excel and PowerPoint.
• Travel as required (up to 80% of the time) to branches across the U.S. to provide in-person training and support.

Benefits

• CrossCountry Mortgage offers a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.