Responsibilities

• Call owners and guest before they arrive to the resort to offer concierge services and invite them to go on a sale presentation.
• Responsible for personal performance metrics on the phone.
• Meet or go above and beyond for marketing metrics.
• Ensure guests meet minimum eligibility for gifts as approved or promote a courtesy tour. Executes Strategy
• Champion Hilton quality customer care service throughout all Marketing channels.
• Secure future business through vacation package sales.
• Distribute only HGV authorized information, collateral, and materials.
• Maintain location operating standards.
• Follow gifting procedures.

Requirements

• Minimum of 1-2 years of face-to-face experience in sales or F&B with a track record of success
• Computer proficiency with the ability to learn and efficiently operate multiple customer service software applications
• Ability to work a flexible schedule, including weekends and holidays
• Professional appearance and demeanor
• Be motivated and a self-starter
• Detailed understanding of the local area
• Ability to accept rejection in a proactive manner
• Coachable, quick learner, and open to feedback
• Excellent interpersonal and guest relations skills

Preferred

• Coachable, quick learner, and open to feedback
• Excellent interpersonal and guest relations skills
• Ability to accept rejection in a proactive manner
• Detailed understanding of the local area
• Be motivated and a self-starter
• Professional appearance and demeanor
• Ability to work a flexible schedule, including weekends and holidays
• Computer proficiency with the ability to learn and efficiently operate multiple customer service software applications
• Minimum of 1-2 years of face-to-face experience in sales or F&B with a track record of success

Benefits

• Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Travel Discounts Program
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities