Marketing Representative

Responsibilities

• Distribute approved promotional information and incentives to guests that are Owners, RCI Exchangers, and Renters that meet eligibility qualifications determined by Marketing management.
• Generates leads and books qualified vacation ownership sales presentations for prospective Hilton Grand Vacations Owners, Club Members and other qualified customers before they arrive at property locations via concierge phone call.
• Provides customer/concierge services to all guests projecting a professional company image via phone.
• Assist in the implementation and tracking of current and future marketing programs.
• In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions:
• Conducts pre-arrival calls to owners, renters and exchangers.
• Ensures guests meet minimum eligibility for gifts as provided or promotes a courtesy tour.
• Is responsible for accurately and completely for each tour.
• Confirms appointments with guests to ensure tour reservations and driven maximize show rate.
• Provides location related guest service to resort guests and visitors, including directing guests to responsible resort services for specific assistance or information.

Requirements

• The ideal candidate must have at least 1-2 years of consumer service expierence
• Excellent interpersonal and guest relations skills
• Ability to work a flexible schedule (Weekends Required)
• Great on the computer
• Professional appearance and attitude
• Must be highly driven and a self-starter
• Thorough understanding of local area
• Ability to handle multiple tasks and balance priorities.
• Ability to accept rejection in a proactive manner.

Benefits

• We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!
• All new Team Members are automatically enrolled in the HGV Retirement Savings Plan.
• Our Go Hilton Team Member Travel Program offers accommodations at deeply discounted rates and 50% off at participating hotel-operated restaurants. Pass the savings on to family and friends since HGV allows you to share additional discounted room nights.