Responsibilities

• Provides reporting on key metrics related to major programs and initiatives.
• Develops, produces, and tracks key metrics through automated processes and KPI dashboards.
• Monitors the creation and storage of documentation and records for use in project monitoring, ensuring accuracy and completeness in order to track project/program costs, resources, schedules, and status for management review.
• Delivers data analysis and business intelligence reports, including complex requests with high internal and external visibility or special requests, such as audits.
• Coordinates research efforts on various topics to ensure timely information is gathered which can form the basis for decision making on organization priorities and needs.
• Contributes to process improvement and refinement efforts of department and/or Operating Unit. Develops and maintains systems/tools to facilitate work processes, records management, and communications in support of Business Operations analysis.
• Develops and reports on key performance indicators to measure efficiency and effectiveness of projects and programs.
• A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.

Requirements

• Five or more years of experience in business operations analysis.

Preferred

• Five or more years of experience in project management, marketing, communications, or marketing operations, including hands‑on execution of marketing projects.
• Bachelor’s degree or higher in Marketing, Communications, Business, or a related field.
• Experience using project and marketing technology tools, such as Monday.com, salesforce, and marketing automation platforms, to manage workflows and execute campaigns.
• Experience working in a regulated or highly governed environment, with the ability to manage compliance, approvals, and cross‑functional review requirements.
• Experience with process improvement, automation, data analysis, and SharePoint governance.
• Experience leading cross‑functional teams, manage complex projects, and influence senior leadership.
• Excellent written, verbal, and executive‑level communication skills.