Responsibilities

• Lead and manage a team responsible for email template development, campaign production support, and operational issue resolution.
• Own the development and maintenance of modular, scalable, reusable email templates across multiple campaign types, regions, and business needs.
• Partner closely with Marketing, Product, Engineering, QA, Analytics, Privacy, and Operations teams to ensure campaigns launch accurately, reliably, and on time.
• Build and improve production support processes, including intake, triage, escalation, incident response, root-cause analysis, and prevention planning.
• Establish clear SLAs, operating rhythms, dashboards, and reporting mechanisms to improve
• Identify recurring production issues and partner with engineering teams to address systemic platform, workflow, or template problems.
• Coach and develop team members, create clear ownership models, and raise the technical and operational bar for the organization.
• Communicate clearly with senior stakeholders during incidents, escalations, roadmap discussions, and operational reviews.

Requirements

• 10+ years of experience in email production, CRM operations, lifecycle marketing, marketing technology, production engineering, or a related field.
• Experience leading a team of 3-5 full-time employees.
• Experience managing vendor relationships.
• Experience managing email template developers, production operations teams, support engineers, or technical campaign teams.
• Strong understanding of HTML/CSS email development, modular template systems, dynamic content, personalization, localization, and QA processes.
• Experience leading production support, incident management, root-cause analysis, and operational improvement programs.
• Strong cross-functional leadership skills with the ability to influence engineering, marketing, QA, analytics, and business stakeholders.
• Ability to balance execution speed with quality, reliability, risk management, and long-term scalability.
• Strong communication skills, especially in high-pressure production or executive-facing situations.

Preferred

• Experience in a large-scale consumer technology, media, subscription, e-commerce, or digital services environment.
• Experience with enterprise CRM platforms, internal campaign tools, ESPs, audience platforms, or marketing automation systems.
• Experience building operational dashboards, issue taxonomy, or campaign health reporting.
• Experience managing distributed teams, vendors, or offshore development partners.

Benefits

• Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs.
• Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan.
• You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition.
• Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.