Marketing Operations Manager, DTC

Austin, TX (Remote)

$75K/yr – $95K/yrMid Level3+ years expFull time

Posted 7 weeks ago

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Job Summary

Own cross-functional marketing operations and end-to-end campaign execution, coordinating Marketing, Product, Tech, and Customer Success to ship launches on time and optimize funnels from landing pages to checkout.

  • Coordinate cross-functional projects and ensure tight timelines, backlogs, and QA to protect revenue outcomes
  • Drive landing pages, offers, funnel updates, and lifecycle programs from concept to launch with a focus on CRO and AOV/LTV impact
  • Collaborate with the CMO, creative leads, and copywriters to keep frontend work moving toward revenue goals

Job Description

Responsibilities

  • Act as the central coordination point between Marketing, Product, Tech, and Customer Success
  • Build, manage, and update project plans, timelines, and dependencies across all initiatives
  • Build and improve workflows, SOPs, and execution processes that reduce friction and increase throughput
  • Identify bottlenecks early and drive resolution before they impact delivery
  • Drive end-to-end execution of marketing campaigns, launches, and promotional initiatives
  • Coordinate landing pages, offers, and funnel updates from concept to launch
  • Partner with the CMO, creative leads, and copywriters to keep frontend work moving against revenue outcomes
  • Remove blockers proactively to keep frontend campaigns on schedule
  • Drive execution of email and SMS programs, lifecycle automations, and retention workflows
  • Coordinate creative and copy production pipelines to enable consistent backend execution

Requirements

  • Must be based in the United States and authorized to work in the US (this role is not open to overseas candidates)
  • 3 to 5 years of experience in marketing operations, marketing project management, or program management within a DTC, eCommerce, or direct-response environment
  • Proven ability to manage cross-functional projects across marketing, product, and tech simultaneously without dropping details
  • Working knowledge of CRO principles- landing pages, offer structure, checkout flows, and how conversion connects to AOV, LTV, and revenue
  • Hands-on experience working with tech and development teams, including writing requirements, managing tickets, QA, and launches
  • Experience with project management platforms such as Wrike, Asana, Monday.com, ClickUp, or similar
  • Experience supporting domain migration, replatforming, or brand consolidation work across marketing and product environments
  • Experience with Klaviyo, Maropost, or equivalent backend platforms

Preferred

  • Hands-on CRO testing experience (landing pages, checkout flows, offer structures)
  • Experience with subscription, free trial, or continuity business models
  • Familiarity with UltraCart or similar SaaS commerce platforms
  • Familiarity with email and SMS platforms such as Klaviyo or Maropost
  • Experience in lean, fast-paced, or turnaround business environments

Benefits

  • Remote position with flexible schedule and healthy work/life balance
  • Medical, dental, and vision insurance
  • 401K Retirement Plan
  • Life and disability insurance
  • Flexible PTO
  • Discount on HBI products
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The Healthy Back Institute

Founded in 2003, The Healthy Back Institute has quickly become one of the web's leading resources for people looking for information and products to help them find lasting pain relief, quickly, safely and naturally from all types of pain.

Founded in 2003
Austin, Texas, USA
56 employees (6 in marketing)