Responsibilities

• Partners with the Director of Marketing Operations to develop, implement, and continuously improve the marketing department’s operational infrastructure and ways of working.
• Assesses, develops, documents, and maintains workflows, processes, standards, templates, and governance practices that improve efficiency, consistency, accountability, and collaboration.
• Collaborates with marketing leaders, team members, and subject-matter experts to identify operational needs and develop practical, scalable solutions.
• Provides project-management support to marketing leaders and project owners, helping teams establish project scope, roles, deliverables, timelines, milestones, dependencies, and decision-making needs.
• Directly manages select complex, cross-functional, or high-priority marketing projects from initiation through completion, monitoring progress, risks, decisions, and follow-through.
• Supports management of the department’s project portfolio by maintaining visibility into priorities, project health, timelines, resource needs, risks, and dependencies.
• Develops reports, dashboards, presentations, and leadership updates to support portfolio visibility, operational planning, and informed decision-making.
• Supports resource and capacity planning by identifying workload trends, competing priorities, constraints, and opportunities to improve how work is prioritized and assigned.
• Supports the administration, optimization, governance, and adoption of marketing operations, project-management, and work-management tools.
• Leads or supports the implementation of new processes, tools, and ways of working through documentation, communication, training, and change-management support.

Requirements

• Education:
• Bachelor’s degree in Business , Healthcare, Organizational Management, Quality, Marketing or related field is required .
• Licensure, Certification & Registration:
• Project Management Professional (PMP) preferred.
• Experience:
• A minimum of 5 years in project management, performance improvement, marketing operations, process improvement, consulting, marketing, or related field required . Experience working in healthcare, or another complex organization is preferred. Creative production project management experience preferred.
• Skills, Knowledge & Abilities:
• - Knowledge of project-management principles, methodologies, and tools.
• - Demonstrated skills and experience developing trusted business relationships and managing stakeholders at all leadership levels.
• - Highly organized and able to manage multiple priorities in a dynamic environment.

Preferred

• Preferred Qualifications & Skills:
• - Excellent analytical skills.
• - Exceptional skills with Microsoft Office applications.
• - Strong proven leadership, project management, and execution skills.
• - Superb communication skills, both written and verbal.
• - Demonstrated change agent, self-starter and team player.
• - Able to work independently and handle multiple priorities.
• - Capable of leading the charge (sometimes from behind) and thinking "out of the box". Comfortable challenging the status quo while able to work diplomatically to keep stakeholders engaged.
• - Understands context of assignments and tasks and able to be flexible and adaptable to changing roles and priorities.
• - Serve as a role model by integrating quality customer service skills, leadership skills and communication skills when interfacing with colleague