Marketing Manager

Responsibilities

• Oversee the daily operations of the Marketing staff to include hiring, training, development, coaching/counseling, scheduling and terminating of all staff. Complete all Performance Appraisals for all staff.
• Educate and train all staff in providing exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors and staff.
• Relay Seneca Players Club Card uses and benefits to staff as well as describe any and all current and upcoming promotions.
• Ensure staff is working under the guidelines of gaming rules and regulations as well as department policies and procedures.
• Assist with the Bus Group Sales Department in communicating bus scheduling, including disbursements of projections of bus groups to all appropriate departments.
• Plan and execute promotions, preparing in advance based on schedule.
• Oversee promotion execution; ensure that promotions are ran/created in compliance with gaming rules and regulations.
• Responsible for the creation and assembly of memos, SGA submissions for upcoming promotions, promotional fact sheets, ProFormas and tracking promotional & operational expenses. .
• Assist in setup and testing of upcoming promotions and new promotional software.
• Use ACSC Computer System to review patron eligibility, patron status and promotion outcomes.

Requirements

• Education/Experience :
• Must be 18 years of age or older upon employment.
• BS or BA in Marketing or Business required.
• Minimum three (3) years’ experience in casino marketing or player services.
• Minimum of three (3) years of Promotions/Events experience required.
• Minimum three (3) years supervisory experience required.
• Scheduling flexibility and dependability required.
• Excellent quantifiable customer service skills and dependability required.
• Must be able to type minimum of 40 w.p.m.
• Ability to operate a personal computer and analyze data.