Responsibilities

• Leads and develops marketing team members, with responsibility for coaching, training, performance management, and talent acquisition. Fosters a high-performing, collaborative team environment while supporting employee growth, accountability, high-level of customer service, and achievement of business objectives.
• Allocates resources (people and financial) to achieve marketing objectives.
• Primary emphasis on cross-channel direct response marketing programs (email, direct mail, digital, outbound calling, paid media, website journeys, partner channels). The role is accountable for delivery of short and long-term marketing programs: - Customer reactivation and customer retention campaigns - Single Family Home New Construction marketing - New gas service or equipment customer adoption programs - Marketing programs to support HVAC and Hearth channel partners - Various other marketing programs as needed.
• Leads the development and execution of direct response marketing capabilities, processes, and best practices. Responsibilities include customer data analysis and enhancement, audience segmentation and targeting, campaign automation, test-and-learn optimization, performance analytics, and next-best-action planning. This role partners closely with internal technology and customer experience teams and is responsible for identifying, engaging, and managing third-party agencies and vendors as needed to support marketing objectives.
• Oversees the NW Natural Service Solutions channel partner equipment service referral program.
• Collaborates with Community Relations to enhance the NW Natural interests and activities that support marketing objectives.
• Collaborates with Corporate Communications to develop and execute integrated marketing and communications plans that support promotional campaigns. Ensures consistent messaging, coordinated campaign delivery, and alignment of market positioning across channels and customer audiences as well as alignment with NW Natural messaging objectives.
• Works closely with the NW Natural research manager and the marketing team data analyst as well as third-party data sources to conduct data analysis, leverage customer insights, and complete performance measurement that supports of marketing strategies and campaigns. Utilizes data, analytics tools and reporting platforms to evaluate campaign effectiveness and track key performance indicators (KPIs) that inform decisions. Data will be used for lead generation, segmentation strategy, message development, and for reporting campaign results. Applies data-driven insights to optimize campaign performance and maximize marketing budget effectiveness.

Requirements

• Bachelor degree in business, marketing, communications or other related field or equivalent combination of education, training and experience.
• 5–10 years of progressively responsible cross-channel direct response marketing experience including expertise in customer targeting, direct marketing automation, testing, analysis practices and techniques.
• Digital marketing experience with a focus on email marketing, social media marketing, content marketing strategy and development, as well as search engine marketing (SEM), search engine optimization (SEO).
• Experience with emerging direct marketing trends, including execution of direct marketing AI-assisted practices.
• Requires demonstrated leadership experience in directing and leading a team; delegating and coordinating team activities with a strategic focus; skill and commitment to coaching and developing team members.
• Ability to think strategically. Skilled at defining issues, selecting and organizing appropriate information, presenting recommendations to leadership and identifying alternative solutions.
• Demonstrated leadership, interpersonal, consensus building and presentation skills including a proven ability to interface with all levels including executive management.
• Demonstrated business acumen and reasoning skills through effective oral and written communications, research and analysis, technical documentation and report preparation and delivery of presentations—usually through MS PowerPoint.
• Integrative thinker who uses inclusive communication techniques to incorporate diverse opinions and points of view into workable, comprehensive solutions.
• Strong digital and technology proficiency, including experience with business productivity applications such as Microsoft 365, marketing technology platforms, CRM systems, and analytics tools.

Preferred

• MBA is a plus but not required.
• Understanding of utility industry dynamics and conditions (including utility regulation and rate making) preferred but not required.

Benefits

• Health & Wellness – - Rich health insurance benefits with competitive employer contribution - Free access to an online wellness resources platform
• Work Life Balance - - Up to 23 Vacation Days - 80 Hours of Sick Time - 10 paid holidays and 3 floating holidays - Flexible work arrangements - 3 weeks paid parental leave - Be part of a workplace where your voice matters. Engage with our Diversity, Equity & Inclusion Council, and a variety of Employee Resource Groups that support community and growth. - 1500 sq foot exercise facility and secure bike room
• Financial - - Meaningful annual incentive bonus opportunity in addition to base salary - Competitive 401K company contribution and match - 15% discount on NW Natural stock through Employee Stock Purchase Program - Up to $5250 a year in tuition reimbursement - Wellness incentive program
• Discounts - - 20% off natural gas service - Up to 30% discount at NW Natural Appliance Center - TriMet Pass for all HQ employees - Generous discounts with Verizon & AT&T Wireless