Responsibilities

• Performs routine networking visits to physicians, hospital discharge planners, case managers and other healthcare referral sources to present center information, gather resident referrals, and evaluate potential resident admissions that contribute to the center’s overall revenue growth.
• Spends 80% of time in the referral settings outside of the facility providing marketing and sales in addition to conducting evaluations and assessments.
• Obtains accurate information from referral sources, patient/caregiver, physicians, and discharge planning staff, hospital staff nurse and/or other hospital staff to complete the referral assessment and prepare the patient for admission.
• Coordinates with other facility staff the subsequent authorization of managed care reimbursed patients as required. Communicate with insurance personnel in a timely manner to ensure that adequate reimbursement can be obtained prior to initiation of services. Communicates authorization information to clinical staff to ensure that correct utilization of SNF services is maintained.
• Communicates with the Director of Nursing regarding admissions preparations and any concerns or special circumstances, orders, skilled needs, and/or caregiver needs.
• Screens prospective admissions to determine that the delivery of appropriate care will be provided.
• Maintains a customer information management (CRM) database using the chosen Liberty software system.
• Serves as a liaison between families and hospital discharge planners, social service agencies, and physicians.
• Interviews patients and/or patient family members during the pre-admission assessment process and obtains information from patient/caregiver on expectations for discharge plans and communicates the anticipated discharge plan to the facility clinical team.
• Provides required information to the SNF Admissions Office to process referral and communicates to appropriate facility staff.