Responsibilities

• Actively monitor social media channels multiple times a day, flag noteworthy comments and mentions, and engage with followers to foster positive community interaction.
• Resolve routine Member Services inquiries on social media per established guidelines, escalating complex or sensitive issues to the appropriate team.
• Engage prospective customers on social media, answering basic product questions and moving qualified leads through the sales funnel.
• Schedule and publish social content with the marketing team, and report weekly on engagement, reach, and performance metrics.
• Manage social media contests and giveaways, and surface testimonials and user-generated content for future marketing use.
• Support event logistics, including swag and event kits, and attend events, trade shows, and conventions as needed.
• Perform other marketing department duties as assigned.

Requirements

• Highly organized; able to multitask and manage competing priorities; strong follow-through.
• Comfortable with collaboration tools, tools such as CRM/email systems (e.g., HubSpot) and social media scheduling and platforms.
• Comfortable working with data, analyzing metrics, and providing summaries that highlight key insights.
• Strong written and verbal skills; attention to tone and detail; can communicate with internal and external stakeholders professionally
• Mission-driven, proactive, and eager to grow within a fast-moving team focused on impact.
• Ability to quickly learn, analyze situations, and make decisions which support the mission of Patriot Mobile.
• Bachelor's degree (from a regionally accredited college) in marketing, communications, or a related field.
• High School Diploma or GED required.
• General understanding of how major social media platforms work; 1-2 years in a marketing, social media, or customer-facing role preferred.
• PC skills with the ability to navigate multiple systems.