Responsibilities

• Program Leadership & Adoption
• Operate as the QR Code Subject Matter Expert (SME), driving enterprise alignment.
• Provide guidance, training, onboarding, and resources that enable suppliers, dealers, facilities, business teams, and agency partners to successfully implement and manage QR code solutions.
• Develop communications (FAQs. Toolkits, QR Code Onboarding Playbook, QR Code Training, QR Code Association Process, Track Web PWA User Guide, etc.) that promote adoption and effective use of QR code capabilities.
• Partner with cross-functional teams to accelerate innovation and support strategic business initiatives.
• Governance, Standards & Compliance: Coordinate enterprise content initiatives across business units and cross-functional teams
• Manage intake, prioritization, and coordination of content requests across stakeholders
• Define and operationalize ways of working, including governance, processes, and cross-team collaboration to help program scale
• Platform & Vendor Management: Administer platform access, permissions, supplier onboarding, and EULA (End User License Agreement) management to ensure secure and compliant use of enterprise QR code platforms.
• Coordinate and communicate platform releases, outages, UAT, and issue resolution to minimize business disruption.

Requirements

• Program Management: Knowledge of the policies and techniques to manage a set of related projects within a program; ability to plan, organize, monitor, and control the set of projects, ensuring efficient utilization of technical and administrative resources to achieve program objectives.
• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Creativity: Knowledge of the approaches, tools, and techniques for promoting creative, original thinking and ability to apply it to a variety of business situations.
• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
• Strategic Thinking: Knowledge of the importance of "big picture" thinking and planning; ability to apply organizational acumen and competitiveness to identify and maintain focus on key success factors for the organization.
• Vendor/Supplier Management: Knowledge of external provider management processes and ability to effectively manage the business relationship with external providers (e.g. vendors, service providers, contractors, consultants and suppliers).
• Digital Marketing: Knowledge of processes, techniques, and platforms of digital marketing; ability to implement or manage digital marketing programs.
• Considerations For Top Candidates: Demonstrated experience managing enterprise-scale digital platforms, including platform administration, governance, user access, and vendor coordination.
• Considerations For Top Candidates: Strong program ownership skills with the ability to drive adoption, training, communications, and stakeholder engagement across global organizations.
• Considerations For Top Candidates: Experience establishing and maintaining standards, processes, compliance requirements, and operational documentation to support scalable solutions.

Benefits

• Medical, dental, and vision benefits*
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Health Lifestyle Programs*
• Employee Assistance Program*
• Voluntary Benefits and Employee Discounts*
• Career Development*
• Incentive bonus*