Responsibilities

• Managing up to 35 clients, serving as the primary point of contact via email, call, text, and video meetings
• Maintaining and building client relationships based on high quality service, expectation setting and coaching
• Managing the entire client life cycle, including kick off calls, launch calls, check ins, billing, and offboarding calls
• Collecting client feedback and passing it along to the team to drive constant improvement
• Coaching our clients and their sales teams, making sure they are managing & following up with leads and scheduling & confirming appointments
• Working closely with the Fulfillment team
• Upselling and asking for referrals and testimonials from clients

Requirements

• Positive attitude and mindset is most important - you hold yourself accountable to the highest standards
• Exceptional interpersonal, verbal, and written communication
• Driven and confident with coaching others and setting expectations
• Strong attention to detail, time management and organizational skills
• Basic knowledge of digital advertising, with a keen interest to learn more
• Proven project management skills with an emphasis on quality control
• Self Starter - you are 100% comfortable working remotely and meeting deadlines without direct supervision
• Team Player - You are able to collaborate with a small team, ask for help when needed and delegate tasks
• Coachable - you are excited to participate in ongoing training and constantly pushing yourself to get better everyday
• Proactive - you strive to be ahead of the problem, instead of just waiting for the problem to arise

Benefits

• Work from home / anywhere in the world
• Flexible Schedule
• Health Insurance
• 401k Match
• Unlimited PTO Policy (just 1 week notice + approval)
• All expenses paid annual team retreat
• Advanced training opportunities
• Killer team of A-players that strives for excellence and supports one another