Responsibilities

• This role will be critical to helping client create “10 out of 10” experiences for its customers. The successful candidate will split their time between developing content strategies and customer facing materials that support the Customer Care teams and Field Outreach.
• For the Customer Experience strategic initiatives, you'll lead internal employee communications, create programs to raise coworker awareness, and develop external communication support.
• For Customer Communications, you'll focus on enhancing customer experience of billing modernization, and field outreach. You'll collaborate with product and program managers, Customer Experience, Customer Contact Centers, and external marketing and advertising agencies to implement top-notch customer communications that meet business goals and improve customer experience.

Requirements

• 5-7 years of experience in a creative marketing role in a corporate environment and/or creative/advertising agency executing multi- channel marketing communications campaigns.
• Experience using qualitative and quantitative consumer research to drive communications strategies.
• Excellent project management skills; ability to manage multiple projects of moderate to complex scope.
• Excellent communications skills; demonstrated ability to effectively communicate and collaborate with business leaders/internal clients, agencies and tailor messages appropriate to target audience.
• Solid judgment.
• Strong analytical and problem-solving skills.

Preferred

• Experience working in a regulated environment is ideal, along with strong project management skills and experience in communications or marketing.