Marketing & Communications, Manager

Responsibilities

• Design, develop, and distribute consistent themes, messaging, and branding throughout all communication touch points.
• Understand products, customers, and industry and develop focused communications in collaboration with organizational stakeholders.
• Oversee efficient processes for the regulatory review and approval of communication materials.
• Explore and adopt new channels, methods, and platforms to optimize marketing communications.
• Develop the internal and external resources required for communication program delivery.
• Manage a marketing and communications team.
• Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules.
• The list of accountabilities is not intended to be all-inclusive and may be expanded to include other education- and experience-related duties that management may deem necessary from time to time.

Requirements

• Bachelor's degree from an accredited college or university
• 5+ years of related experience
• Demonstrated experience in product development, strategic planning, and project management, including leading complex healthcare communication initiatives and overseeing deliverables, budgets, compliance requirements, and timelines
• Experience managing translation and transcreation efforts to ensure communications and materials are culturally responsive, linguistically appropriate, and accessible to diverse populations
• Demonstrated experience engaging and collaborating with community-based organizations, Medicaid members, and diverse stakeholders, including planning and facilitating multilingual community feedback sessions and building effective relationships across diverse populations
• Experience developing and implementing healthcare communication campaigns using equity-centered, culturally responsive, and trauma-informed approaches to promote health equity and improve access to healthcare information and services
• Lived and/or professional experience advancing health equity within communities and/or large organizations, with demonstrated effectiveness working across diverse cultures, backgrounds, and populations

Preferred

• Bilingual in English/Spanish
• Excellent written and verbal communication, organizational, and presentation skills
• Strong analytical skills with the ability to read, interpret, and present information clearly and accurately
• Ability to adapt to changing beneficiary education and HCQIP project needs, manage competing priorities, and meet deadlines under pressure
• Working knowledge of word processing and graphics software
• Knowledge of Medicaid, public health, healthcare delivery systems, or government-sponsored healthcare programs
• Experience developing member education and outreach materials for diverse populations
• Experience managing cross-functional teams and external vendors in support of communication initiatives
• Familiarity with plain language principles, accessibility standards, and health literacy best practices

Benefits

• Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.