Marketing Campaigns & Customer Engagement Intern, Summer 2027

Responsibilities

• Provide day-to-day support for the Learn & Earn program, including researching participant account issues, reward redemption questions, and missing Tokens or Tickets.
• Monitor and maintain Training and Learn & Earn shared mailboxes, respond to routine inquiries using approved communications, and escalate complex issues to appropriate team members.
• Process customer video testimonials by reviewing content, organizing files, applying established naming conventions, and documenting relevant information for future marketing use.
• Review, evaluate, and categorize customer testimonials based on quality, content, featured products, target audiences, and potential business value.
• Identify compelling customer stories, quotes, and testimonials for potential use in marketing, social media, training, and promotional communications.
• Capture and organize still images from customer testimonials and training videos to build and maintain a searchable digital image library.
• Maintain digital libraries for campaign graphics, videos, testimonials, communications, and supporting documentation, ensuring assets are properly organized and up to date.
• Apply consistent metadata, naming conventions, and organizational standards to digital content and campaign assets.
• Maintain campaign tracking tools and reports, including training completions, rewards, fulfillment status, deadlines, and participant activity.
• Support training incentive fulfillment by verifying eligibility, preparing participant lists, coordinating required information, and tracking rewards through completion.

Requirements

• Current student (sophomore, junior or senior status).
• Pursuing a bachelor’s degree in Marketing, Communications, Business, Digital Media, Education, Public Relations, or a related field.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Strong customer service orientation and professionalism.
• Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook.
• Ability to manage multiple projects and priorities simultaneously.
• Ability to collaborate effectively with colleagues across multiple departments.
• Strong problem-solving skills and willingness to learn new systems and processes.
• Passionate about your work, with a genuine desire to contribute meaningfully and make an impact.

Preferred

• Experience managing digital content, social media platforms, or communications projects.
• Familiarity with content organization, digital asset management, or marketing operations.
• Experience working with video, image, or social media content.
• Knowledge of TikTok, LinkedIn, YouTube, or other digital content platforms.
• Interest in training, customer engagement, marketing communications, or loyalty programs.
• Experience with reporting, data entry, or administrative support activities.

Benefits

• People-First Culture – Enriching and caring for people is at the core of who we are; this includes executing our Diversity, Equity, and Inclusion (DEI) strategy, and providing you with meaningful career growth opportunities, a positive and safe work environment, and affirmation that you are heard, valued, and respected.
• Flexible PTO Policy – Work-life balance is important at Watts and our interns receive one (1) hour of flexible PTO for every thirty (30) hours worked. Your flexible PTO can be utilized for any type of absence.
• Paid Holidays – Celebrate the holidays with your loved ones and still get paid! You will receive the following paid holidays off during your time as an Intern with Watts. Where a holiday falls during the weekend, it will be observed on an adjacent weekday.
• Lunch and Learns – Throughout your internship, there will be opportunities for you to sign up to learn and network with some of the key strategic leaders and thought partners within our core operating model!
• Sustainability – For five years in a row, Watts has been named one of "America's Most Responsible Companies" by Newsweek. Join our journey as we continue to distinguish Watts as a responsible and committed corporate citizen.
• Nothing in this job description restricts Watts’ right to assign or reassign duties, responsibilities, and working hours/conditions to this position at any time. This position is “at will,” which means that either the employee or Watts may terminate the employment relationship at any time, with or without notice, and for any lawful reason.
• Please note that the following benefits apply only to permanent roles and do not apply to internship roles.