Responsibilities

• Perform rigorous QA checks and documentation on high-complexity omnichannel campaigns, ensuring all elements (creative, automations, queries, and journeys) function perfectly.
• Ensure high-quality, on-time, and error-free implementation within the Salesforce Marketing Cloud platform.
• Create and maintain standard quality control documents, ensuring strict adherence to department management policies.
• Identify gaps in QA processes and implement innovative improvements to raise the bar for accuracy and completeness.
• Participate in agile delivery activities and provide regular project updates and risk assessments to the Associate Director.

Requirements

• Certification: Salesforce Marketing Cloud Email Specialist Certification is required.
• Bachelor's Degree.
• 3-4 years of experience in Database Marketing, CRM, Email, or 1:1 marketing.
• At least 2 years of hands-on experience in either campaign build or technical QA.
• Proficiency in SQL, HTML/CSS, and MS Excel.
• Strong analytical skills with the ability to troubleshoot complex logic and infer actionable learnings.

Benefits

• comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).