Responsibilities

• Own the day-to-day build, deployment, and management of journeys, automations, and campaign schedules to ensure marketing communications are delivered accurately, consistently, and in accordance with established standards.
• The Operations Specialist partners closely with marketing automation leadership and works as a liaison between the business and IT to design and deliver high quality, scalable technical solutions.
• This role also provides thought leadership, technical prowess, and the ability to manage cross-division, cross-functional teams, driving the creation of digital solutions, email campaigns, email reporting, and data integration.
• Marketing Automation Development & Execution
• Marketing Automation System Administration
• Reporting, Monitoring & Optimization
• Provide a high level of customer service, display a positive image to internal and external customers, and promote organizational teamwork.

Requirements

• Bachelor’s degree or equivalent combination of experience and education in marketing technology and marketing automation
• 3-5 years of experience working in a marketing automation or email marketing platform (Salesforce Marketing Cloud preferred)
• Demonstrated experience building and managing automated campaigns, journeys, or workflows
• Strong understanding of marketing operations, campaign scheduling, and QA processes
• Experience working in a structured, process driven environment with multiple stakeholders
• Strong organizational skills, attention to detail, and ability to manage competing priorities

Preferred

• Salesforce Certified Marketing Cloud Engagement Administrator
• Experience partnering with data, CRM, or IT teams in a cross functional MarTech environment
• Experience in regulated industries such as healthcare, nonprofit, or financial services
• Familiarity with email compliance standards and subscription management models
• Execution and delivery focused mindset with a desire to continuously improve processes

Benefits

• Competitive Health, Dental and Vision Plans
• Retirement savings plan with employer match
• Paid time-off
• Tuition reimbursement