Responsibilities

• Intake & Requirements Clarification: Review incoming marketing requests to ensure requirements are complete, accurate, and actionable
• Partner with requesters to clarify objectives, targeting, timing, and dependencies
• Identify gaps, risks, or constraints early and work with stakeholders to resolve them
• Approve or redirect requests before they enter the execution queue
• Marketo QA & Approval: Perform detailed QA of assets built in Marketo, including emails and programs
• Validate builds against documented requirements, templates, and operational standards
• Review personalization, tokens, segmentation logic, and configuration accuracy
• Own final QA sign-off and approval prior to launch
• Provide clear, actionable feedback to builders when updates are required
• Collaboration & Communication: Act as the primary liaison between marketing requesters and the Marketing Automation execution team
• Translate business needs into clear operational direction
• Communicate expectations, risks, and constraints related to Marketo capabilities

Requirements

• 3+ years of experience in marketing operations, marketing automation, or email operations
• Strong working knowledge of Marketo, including program structure, tokens, personalization, and segmentation concepts
• Experience reviewing and QA-ing marketing automation assets
• Excellent attention to detail and strong organizational skills
• Ability to communicate clearly with both technical and non-technical stakeholders

Preferred

• Experience working with formal intake or ticketing systems
• Familiarity with email compliance and deliverability best practices
• Experience supporting cross-functional marketing teams

Benefits

• We offer competitive insurance benefits starting on day one: medical, dental, vision, life, short-term disability, long-term disability, pet, and legal and ID shield.
• We invest in our employees’ financial futures through 401k plans, an employee stock purchase plan (ESPP), Health Saving Account (HSA), Flexible Spending Account (FSA), and Dependent Care FSA.
• We empower our employees develop their careers through mentorship, promotional opportunities, training and development, tuition reimbursement, internship programs, and more.
• We offer employee resource groups, volunteer paid time off, employee events, and charity drives to build a culture of caring and belonging.
• We offer an accrued leave policy with paid holidays, paid time off, and paid parental leave.
• We foster a culture of empowerment and innovation, where employees feel valued and encouraged to bring their new ideas to the table.