Responsibilities

• Lead client accounts. Own the strategy, the relationship, and the results for a portfolio of agency clients. Be the person they call.
• Run WheelHouse IT as an anchor account. Manage our own brand's marketing deliverables under a formal internal SOW, with the same discipline you would apply to a paying client.
• Run the monthly reporting meeting. Present traffic by source (including traffic from AI and LLM referrals), top pages, time on page, engagement, and form fills. Show up with a recommendation, not just a chart.
• Manage and mentor. Direct the Digital Marketing Coordinator. Set their priorities, review their work, and help them grow.
• Direct our execution partner. Brief deliverables, set priorities, and quality check output before it reaches a client.
• Partner with our Lead Web Developer. Make sure campaigns, landing pages, and funnels are supported by strong technical execution, and that web builds have demand pointed at them.
• Spot opportunities to help clients further. When a client mentions an IT or cybersecurity problem on a strategy call, you will have the option to introduce them to the WheelHouse IT team. Introductions that turn into business earn you an additional bonus.
• Own our earned media pipeline. We have a system that surfaces inbound journalist and media inquiries. You will own the process of reviewing them, identifying the ones where WheelHouse IT has something worth saying, and turning those into earned coverage. This is earned media, not paid placement.
• Report up. Roll campaign and demand generation metrics into a clear monthly view for leadership.

Requirements

• 3-5 years in digital marketing, agency account management, or B2B in-house marketing
• Direct experience owning client or stakeholder relationships and presenting performance results
• Hands-on HubSpot experience
• Working knowledge of WordPress and Elementor, enough to scope work, brief a developer, and quality check a page (you do not need to build sites yourself)
• Fluency in GA4 and Google Search Console, and the ability to turn what you see there into a recommendation someone can act on
• Practical, daily use of AI tools (Claude, ChatGPT, Gemini, or similar) to increase your output and quality. We expect this, we do not just tolerate it.
• Strong writing and editing skills, and comfort adapting to a professional B2B voice
• The organization to run multiple accounts on parallel timelines without dropping deliverables

Preferred

• Experience managing or mentoring a direct report or contractor
• Background in MSP, IT services, SaaS, or another technical B2B category
• SEO tooling experience (Ahrefs, Semrush, Moz)
• Paid social or paid search campaign management
• Agency-side experience working within SOWs and managing scope

Benefits

• Health and financial security
• - Medical, dental, and optical insurance
• - Life insurance
• - 401(k) retirement plan with employer matching contributions
• Time and flexibility
• - Paid time off
• - 7 paid holidays
• - Work from home flexibility
• - Company-issued smartphone, so you are never covering business use on a personal plan
• Growth and culture