Responsibilities

• Design and manage engagement strategies that support membership growth, retention, and long‑term involvement—not transactional recruitment campaigns.
• Strengthen the member lifecycle experience, including onboarding, early engagement, renewal readiness, and re‑engagement.
• Identify growth opportunities by expanding participation within key member segments (e.g., students, new professionals, international members, retired members).
• Support student and pipeline membership initiatives that build long‑term membership value.
• Lead the development and sustainability of online communities and engagement initiatives for specialized member groups on Higher Logic.
• Develop and support engagement programs such as mentoring, peer connections, and new‑member/first‑time attendee experiences.
• Partner on events and programming designed to increase member connection and participation, particularly for new and under‑engaged members.
• Support engagement aspects of National Corporate Member participation and Recruiter Community interactions (relationship‑focused, not sales‑driven).
• Track, analyze, and report on engagement metrics to assess effectiveness and inform continuous improvement.
• Collaborate with Marketing, Communications, Education, and Chapter Relations to ensure consistent and meaningful member engagement touchpoints.

Requirements

• Bachelor’s degree in communications, business administration, association management, or a related field (or equivalent experience).
• 3–5 years of experience in membership engagement, community building, customer experience, or association management.
• Strong relationship‑building and engagement mindset with a focus on long‑term member value.
• Excellent communication and collaboration skills.
• Ability to manage multiple initiatives and translate insights into actionable engagement strategies.
• Experience with AMS and engagement platforms (e.g., Higher Logic, netFORUM, Real Magnet preferred).
• Analytical, curious, and comfortable using data to improve member experience and outcomes.

Preferred

• AMS and engagement platforms experience (e.g., Higher Logic, netFORUM, Real Magnet) preferred.